سياسة الاسترجاع
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Return Eligibility We accept returns within 30 days of delivery for the following reasons:
- Item arrived damaged or defective
- Wrong item was received
Items must be reported within 30 days of delivery with your order number and photos of the issue.
Non-Returnable Items
- Items that are not damaged or incorrect (change-of-mind returns are not accepted)
- Sale items and gift cards
- Personal care goods
How to Request a Return Email us at support@pawjoykwt.com within 30 days of delivery with:
- Your order number
- Photos of the damaged/incorrect item
- Brief description of the issue
Refunds Approved refunds will be processed to your original payment method within 5–7 business days.
Order Cancellations Orders may be cancelled within 12 hours of placement. After that, the order may already be in processing.
Return Address PawJoyKwT 137 Street, 1256, Jleeb Al-Shuyoukh 15300 Kuwait City, Kuwait