Frequently Asked Questions

🛒 Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment methods available at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can be cancelled within 12 hours of placement. After this window, the order may already be in processing. Please contact us at support@pawjoykwt.com as soon as possible.

🚚 Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We ship worldwide including the United States, Europe, Middle East, and Asia. Shipping rates and delivery times are calculated at checkout based on your location.

Q: How long does delivery take?
A: Orders are processed within 1–3 business days. Delivery estimates:
- United States: 7–15 business days
- International: 10–20 business days

Q: How do I track my order?
A: Once your order ships, you will receive a tracking number via email. You can track your order at 17track.net.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns for items that are damaged or incorrect upon arrival. You must contact us within 30 days of receiving your order. Please visit our Return & Refund Policy page for full details.

Q: How do I initiate a return?
A: Email us at support@pawjoykwt.com with your order number and photos of the damaged or incorrect item.

Q: When will I receive my refund?
A: Once your return is approved, a refund will be issued to your original payment method within 5–7 business days.

🐾 Products

Q: Are your products safe for pets?
A: Absolutely! All our products are carefully selected to ensure they are safe, durable, and pet-friendly.

Q: How do I choose the right size for my pet?
A: Each product page includes a size guide. If you need help, feel free to contact our support team.

📞 Contact Us

Q: How can I reach customer support?
A: You can email us at support@pawjoykwt.com or call us at +965-6645-6395. We typically respond within 24–48 hours. 🐾